Customer success through real relationships and proactive planning. I keep customers happy so that they stick around.
The mindset that keeps customers
Actually listen
Not just waiting-for-my-turn-to-talk listening, but really hearing what customers need. I start every relationship by understanding and leading with curiosity.
Automate
Automate the boring stuff, to spend time on what matters most — building genuine connections and solving actual problems.
Stay ahead of issues
The best customer success happens before customers know there’s a problem. I spot patterns, anticipate needs, and remove friction early.
Advocate for customers
Internally, I’m their voice. If something’s not working, I collaborate with teams to make it right. That’s the job.
Show up
Fast responses. Regular check-ins. I remember the details. It’s not complicated — every customer deserves to feel like they’re the priortiy.
Measure what matters
The numbers that really matter are the ones that tell me if customers are happy: retention rates, expansion revenue, response times, and whether they'd recommend us to someone else. If those numbers are good, everything else falls into place.