Experience
Head of Operations
Kiyomeru, Portland OR
Apr 2024 – Present
- Built and scaled cleaning service to $20K monthly revenue by securing 15 repeat clients through exceptional service delivery, strategic pricing, and relationship management
- Achieved zero client churn within the first 6 months
- Implemented IT-driven QuickBooks invoice and expense reports system, decreasing overdue payments by 30% through automated weekly follow-ups
- Led 3-person team with zero turnover
Managing Partner
Kiaro Atlas, Portland OR
Jan 2022 – Present
- Managed 8+ cleaning and maintenance vendors to maintain hospitality standards, achieving consistent 5-star guest ratings and Superhost status
- Maintained <30-minute average response time to 50-100+ monthly inquiries through responsive service
- Processed and reconciled $285K in annual bookings with 100% expense accuracy using QuickBooks and property management tools
- Ensured compliance with city regulations, tax requirements, and reporting standards
VP of Business Development
JFK Financial, Portland OR
Aug 2023 – Feb 2024
- Led adoption of company-wide BambooHR system by leading weekly meetings with HR, IT, and department heads, achieving 100% data accuracy within two months
- Launched full Modex integration to centralize recruitment operations, increasing qualified applicants by 20%
- Built talent pipeline of 325+ passive candidates through targeted LinkedIn Recruiter campaigns
Account Manager
Hood Container, Atlanta GA
Jan 2021 – Sep 2021
- Advocated for customer needs internally, delivering 25+ product enhancements and contributing to $700K in account expansion revenue
- Strengthened customer relationships by diplomatically resolving $1M in outstanding receivables through consultative problem-solving and customized payment solutions
International Logistics Analyst
Graphic Packaging, Atlanta GA
Aug 2018 – Dec 2020
- Drove $1.25M in cost savings through strategic port evaluation, freight carrier negotiations, and supplier RFP processes
- Reduced transit time by 14 days and optimized inventory to <30-day stock duration across 3 warehouses
- Managed 500+ USMCA-compliant cross-border shipments while cultivating relationships with 50+ stakeholders
- Increased on-time delivery by 20% through weekly performance metrics analysis
Sales Associate
International Paper, Chicago IL
Oct 2016 – Aug 2018
- Promoted to outside sales role based on performance, driving strategic initiatives that generated $2M in annual revenue growth
- Achieved 97% margin target attainment through pricing optimization across 25+ product lines
- Achieved 25% YoY growth in folding carton segment and 15% average deal size increase
International Account Executive
International Paper, Memphis TN
Jan 2013 – Oct 2016
- Managed 25+ international accounts across Latin America and Europe with 98% order accuracy
- Reduced export processing time by 30% and drove $800K in annual savings through freight optimization
- Served as Export SME, leading process innovation initiatives and developing training programs
Skills
Customer Success
Operations
Sales & Strategy
Tools & Tech
Languages
Education
Master's of Human Resource Management
University of Memphis
Bachelor of Science
Iowa State University
Marketing, Management, and International Business